Client stories

Voices from recent engagements

They traced three split purchase orders that our internal sample had marked as routine. The write-up named the buyers and the policy clauses, which made the remediation conversation shorter than I expected.
— Mei L., finance controller, mid-size logistics group

The kickoff took longer than our previous auditor because they insisted on the full tender archive. That impatience on their side saved us a second visit when the board asked for award-panel minutes. I still wish the draft had arrived a day earlier ahead of our committee pack deadline.
— Darren C., procurement head, construction materials trader

For the supplier diligence set, the memos were short enough for our legal counsel to read the same afternoon. One vendor we nearly onboarded failed their own ownership disclosure — that alone covered the fee.
— A. Ng, commercial manager, foodservice distributor

Extended story: Framework agreement drift

A Hong Kong facilities contractor asked us to reconcile three-year cleaning and security framework agreements against invoice history. Expected billings rebuilt from rate cards showed a consistent premium on weekend call-outs that the contract reserved for “declared emergencies” only. Interviews confirmed supervisors had treated the premium as a default weekend rate for eighteen months.

The findings pack separated recoverable overbilling from training failures. Commercial negotiation recovered a portion of the variance; the larger lasting change was a revised call-out authorisation form that procurement now samples monthly. The client later commissioned a lighter follow-up sample rather than a full re-audit.

Extended story: Pre-award tension

A public-facing body faced two near-identical scores on a materials tender. We reviewed clarification logs and found one bidder had received a timing extension that was not circulated to the field. The panel paused the award, reissued the clarification, and documented the correction. Our role ended at the integrity memo; the panel retained commercial choice among compliant bids.